Support Services
We know that CCTV can be confusing.
It's a specialist field of technology, filled with technical jargon, and even professional installers with decades of experience can have trouble keeping up to date with the latest know-how. Because of this, we have made it our mission to make sure our customers always have the information and help they need to get their security systems working and protecting their property. So whether you're installing systems for trade, or just a single camera to go up on your house, we can help! We have a blend of support packages, where we guide you, and service packages, where we can do it for you, to suit your budget.
Find out more about our support packages.
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£0.00
Free Email Support
Email Support: Weekday email first response with 48 hours or 72 hours during peak times.What's included with our Free Email Support service?
- Email support only
- Access to our online manuals, videos and guides on how to set up your equipment
- Weekday email response within 48 hours or 72 hours during peak times
- Priority to solve is dependent on the urgency and complexity of the issue
- Outbound calls made if further information is required
- We can book you in for an engineer setup for £15 per item
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£65.00
Direct & Secure Personalised DNS for Remote Live Viewing of Recorder (1 Year)
After purchase, please contact our Helpdesk team to book a time slot. *Please note this support is for retail customers only. Please click here for our trade support options.* -
£100.00
Premium Priority 6 Service Package & 5 Year Extended Warranty (1 Year)
After purchase, please contact our Helpdesk team to book a time slot. *Please note this support is for retail customers only. Please click here for our trade support options.*